Return and Refund Policy

At Goose Gear, we want every customer to feel confident and satisfied with their purchase. If for any reason you’re not fully happy with your handbag, we’re here to make the return or exchange process simple and straightforward.

Return and Exchange Policy

To initiate a return or exchange, please submit your return request here.

You may request a return or exchange within 30 days of receiving your order.

Returned items must be unused, unwashed, and in their original condition, with all tags and packaging intact.

Customers are responsible for the return shipping cost and ensuring the item is securely packaged.

Please keep proof of shipment and tracking information for your records.

If the requested exchange item is out of stock at the time of processing, we will issue store credit equal to the item’s value.

Final Sale Items: Handbags purchased during clearance or promotional sales are not eligible for return or refund.

Refund Policy

Eligible items may be returned for a refund within 30 days of delivery.

Once your return is received and inspected, refunds will be processed within 10 business days.

Refunds are issued back to the original payment method used during checkout.

Please note: Shipping charges are non-refundable.

Important Notes

Items that have been exchanged once are not eligible for a second exchange.

Proof of purchase (order confirmation or receipt) is required for all returns and refunds.

Items damaged due to customer mishandling or not in resalable condition will not be accepted.

Damaged or Incorrect Products

We recommend inspecting your items as soon as they arrive. If you receive an item that is damaged, defective, or incorrect, reach out to us immediately at info@goosegear.shop so we can resolve the issue quickly.

For More Info

Email: info@goosegear.shop
Phone: +1 (518) 963-5278
Address: 41 State St, Albany, New York 12207, United States