Return and Refund Policy

By placing an order with Goose Gear, you agree to the following return and refund terms. These policies apply to all orders shipped within the United States and are intended to ensure a clear and simple return experience.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order. To qualify, items must be unused, unworn, with original tags intact, and returned in their original packaging.

2. Return Process

To start a return, please click on our Contact Us Page. In your message, clearly mention the reason for the return.

If the product is defective or damaged, please include clear photos showing the issue. This helps our team review your request efficiently.

Once received, our support team will assess the issue and guide you through the next steps to ensure a quick and smooth resolution.

3. Damaged or Incorrect Products

We recommend inspecting your items as soon as they arrive. If you receive an item that is damaged, defective, or incorrect, reach out to us immediately at help@goosegear.shop so we can resolve the issue quickly.

4. Exchanges

We offer exchanges for both defective and non defective products. If you are not happy with your item and would like to exchange it, we’re here to help. For exchange requests, please contact us at help@goosegear.shop.

5. Restocking Fee

We do not charge any restocking fees on returned items.

6. Refunds

Once we receive and inspect your return, we’ll notify you regarding the status of your refund. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the funds to appear in your account.

7. Discounts

Discounts must be applied at the time of checkout. We do not offer refunds for missed or unused discount codes after a purchase has been completed.

8. Return Shipping Costs

Customers are responsible for the cost of return shipping. However, if the return is a result of our mistake such as receiving the wrong item, a damaged product, or a manufacturing defect we’ll cover the return shipping charges at no cost to you.

Contact Info

Business Email: help@goosegear.shop

Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM

Phone: +1 (801) 652-2069

Business Address: 11581 S Skyward Rd, South Jordan, Utah 84009, United States

Thank you for choosing Goose Gear. We look forward to serving you.